The Ritz-Carlton: A Game Changer for Downtown Cleveland

A Game Changer

Downtown Cleveland has witnessed numerous transformations over the years, but one moment stands out: the opening of the Ritz-Carlton in 1990. This wasn't just any hotel; it was a luxury landmark that brought a new energy to the city. At the time, downtown Cleveland lacked high-end hotels, making the Ritz-Carlton a game changer.

The hotel was more than just fancy rooms; it was a symbol of Cleveland's growing confidence. It represented how the city saw itself and aspired to be seen by others.

A Historical Legacy

The Ritz-Carlton wasn't the first luxury hotel in the U.S., but it was one of the few in Cleveland. The hotel chain, originating in late 1800s Paris, was already renowned by the time it arrived in Cleveland. The Cleveland location was part of the Tower City Center complex, a $35 million project that sparked some controversy but ultimately brought a world-class hotel to the city.

Hosting the Elite

Over the years, the Ritz-Carlton has hosted numerous athletes, entertainers, and VIPs. Known for its privacy and top-notch service, the hotel isn't just for out-of-town visitors. Locals frequent it for special events like weddings and holiday teas, always feeling special whether staying overnight or just popping in for a drink.

Evolving with Time

The Ritz-Carlton has undergone numerous changes. Restaurants have come and gone, and the indoor pool was removed. However, the hotel has always found a way to stay relevant. A major remodel in 2017 and plans for the next one show that the hotel never rests on its legacy.

Exceptional Service

The Ritz-Carlton's employees are renowned for their exceptional service. From fixing shoes to flying in specialty cakes, they go above and beyond. The hotel empowers its staff to spend up to $2,000 per guest to enhance the experience. This commitment to excellence has paid off, making the Ritz-Carlton a staple in downtown Cleveland for 35 years and counting.