Preston Nafz, a 17-year-old lacrosse enthusiast, had been in chronic pain since he was 12. Despite months of physical therapy and anti-inflammatory drugs, the pain in his left hip persisted, making it difficult for him to even get out of a car or turn over in bed. His doctor recommended a sports hernia repair, a procedure to mend damaged tissue in his pelvis, which was believed to be causing his pain.

The procedure, however, had no medical billing code, making it a struggle for the insurer to cover it. Preston's father, Lothar, was told that the surgery would likely not be covered, and he would need to pay upfront. Lothar paid over $7,000 for the procedure, which included $480 for anesthesia, a $625 facility fee, and $6,000 for the surgery.

After the surgery, Lothar filed a claim with the insurer, hoping for a full reimbursement. However, the insurer denied the claim, leaving Lothar with a final bill of $7,105. The lack of a CPT code made it difficult for the insurer to determine the appropriate amount to pay.

The sports medicine clinic treating Preston told Lothar that the procedure was legitimate and that many other medical providers considered it a valid treatment. David Geier, an orthopedic surgeon and sports medicine specialist, explained that a sports hernia is a catch-all phrase to describe pain that athletes may experience in the lower groin or upper thigh area, and that there isn't one accepted surgery for the problem. This lack of a uniform CPT code made it difficult for the insurer to determine whether to cover the procedure.

After several appeals and additional documentation, Lothar received a check from the insurer for $620.26, which was significantly less than the amount he had paid upfront. The insurer did not explain how it came up with the amount or which costs it was reimbursing.

Painful Truths: When Insurance Coverage Falls Short

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