The Social Security Administration (SSA) is rolling out stricter identity checks. This means millions of people will need to visit an SSA field office instead of handling things over the phone. Starting March 31st, verifying your identity over the phone will no longer be an option. If you can't verify your identity through the SSA's online system, you'll have to go in person. This change affects new applicants and existing recipients who want to update their direct deposit info.

The SSA is making these changes to combat fraud. They're losing over $100 million a year to direct deposit fraud. The acting commissioner, Leland Dudek, pointed out that the information used for online verification is often public knowledge. So, in-person visits are seen as a more secure way to verify identities.

This move has sparked concern among retiree advocates. They worry about older Americans in rural areas, especially those with disabilities or limited internet access. These individuals might struggle to reach an SSA office, especially as the agency plans to close dozens of offices nationwide. The SSA has already announced layoffs for thousands of workers, adding to the challenges.

The SSA isn't just tightening identity checks. They're also speeding up direct deposit changes. Both in-person and online requests will now be processed in one business day, down from the previous 30-day wait for online changes. This is part of their effort to better protect Americans while improving service.

The SSA's plans have faced criticism. Some argue that requiring in-person or online enrollment, while closing field offices, will create chaos. Others are concerned about the impact of office closures and layoffs on benefit accessibility. The SSA downplayed the closures, noting that many were small, remote sites. However, the concern remains, especially with the push to reduce government spending.

The SSA serves over 72. 5 million people, including retirees and children. With these changes, it's crucial for recipients and applicants to stay informed. Check the SSA's website for the latest updates and prepare for potential in-person visits. It's all part of the SSA's effort to balance security and service in a changing world.

New Rules: Why You Might Need to Visit the Social Security Office Soon

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