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Is Telehealth the Right Choice for Sick Little Kids?

Ontario, CanadaMonday, January 5, 2026
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Study Finds Higher ER Visits After Virtual Appointments

A recent study suggests that for babies and toddlers, virtual doctor visits might not be the best choice.

Key Findings

  • Study Scope: Nearly 283,000 kids in Ontario, Canada, aged 3 months to 2 years.
  • Result: Kids with virtual visits were 50% more likely to end up in the emergency room within three days compared to in-person visits.

Why the Higher ER Visits?

  • Communication Barriers: Young children can't always communicate their symptoms well.
  • Missed Clues: Doctors might miss important clues during a virtual visit.
  • Parental Anxiety: Parents might not feel reassured and seek a second opinion in the ER.

Older Kids Also Affected

  • Age Group: Kids aged 2 to 17.
  • Risk Increase: 19% higher risk of needing ER treatment after a virtual visit.

Expert Recommendations

  • Consider In-Person Visits: If worried after a virtual appointment, parents should consider an in-person visit.
  • Avoid Crowded ERs: In-person visits can help avoid crowded emergency rooms and ensure proper care.
  • Manage Expectations: Parents should not assume that a virtual visit will always be enough to manage their child's illness at home.

Tools for Better Decision-Making

  • Symptom Checkers: Some hospitals offer symptom checkers to guide families to the most appropriate care setting, whether it's virtual or in-person.

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