healthneutral

How Hospital Leaders Can Keep Staff Happy and Loyal

USASaturday, July 12, 2025
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Key Traits in Leadership

  • Warmth: Makes employees feel good
  • Competence: Makes employees feel secure

Study Findings

  • Participants: Over 1,900 hospital employees surveyed
  • Direct Impact: Both warmth and competence directly affect loyalty
  • Indirect Impact: Warmth has a bigger indirect effect
  • Boosts positive feelings
  • Reduces negative feelings
  • Leads to higher loyalty

The Double-Edged Sword of Competence

  • Increases both positive and negative feelings
  • Can make employees feel good but also add stress

Recommendations for Leaders

  • Focus on being warm to improve well-being and loyalty
  • Balance competence with warmth, especially during tough times
  • Adapt leadership style based on the situation

Conclusion

  • Both warmth and competence matter
  • Warmth might be the key to keeping hospital staff happy and loyal

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