healthneutral
How Hospital Leaders Can Keep Staff Happy and Loyal
USASaturday, July 12, 2025
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Key Traits in Leadership
- Warmth: Makes employees feel good
- Competence: Makes employees feel secure
Study Findings
- Participants: Over 1,900 hospital employees surveyed
- Direct Impact: Both warmth and competence directly affect loyalty
- Indirect Impact: Warmth has a bigger indirect effect
- Boosts positive feelings
- Reduces negative feelings
- Leads to higher loyalty
The Double-Edged Sword of Competence
- Increases both positive and negative feelings
- Can make employees feel good but also add stress
Recommendations for Leaders
- Focus on being warm to improve well-being and loyalty
- Balance competence with warmth, especially during tough times
- Adapt leadership style based on the situation
Conclusion
- Both warmth and competence matter
- Warmth might be the key to keeping hospital staff happy and loyal
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