How a Big Company Taught 20, 000 People About AI

Leadership Training

• CEO Strable initiated AI training with top leaders.
• Leaders initially questioned the need but understood its importance for company-wide AI adoption.

AI Literacy Program

• Four courses under 10 hours each.
• Topics: AI basics, prompt writing, data training for AI models.
• 82% of 20,000 employees have taken at least one course.
• 39% have completed all four courses.
• Advanced training planned for 2026.

Business Goals

• AI to support top three goals:
  1. Selling more retirement and insurance services to small and mid-sized businesses.
  2. Attracting more global clients.
  3. Increasing demand for individual retirement services.

AI Tools in Use

• Generative AI assistant: Summarizing, drafting emails.
• Usage grew from 800 to 14,000 with 8,000 regular users.
• Enterprise ChatGPT, AI coding assistants, HR AI agents.

AI Ambassadors

• 700 ambassadors across departments.
• Help colleagues with AI-related queries.

Employee Engagement

• C-suite shares monthly AI usage examples.
• Conversations have become more engaging over time.

Impact on Job Security

• AI aims to increase productivity, not eliminate jobs.
• Strable believes AI will enhance customer service without needing more hires.

Usage Statistics

• Other companies:
• 14% use generative AI daily.
• 45% never used it in the past year.
• 6% use AI agents daily.
• 57% never used AI agents.