Amazon is a giant in the retail world, and that size can make it tough to find a real person to talk to.  There is no direct phone number to call them.  This is intentional.  It is designed to push customers towards automated systems and online forums.  But there are ways to cut through the red tape and speak to a human.

        Amazon does not make it easy to call them directly.  They prefer customers use their online chat or FAQs.  But there are ways to get a quick callback.  The fastest method is to use a specific link to enter your number and have Amazon call you back.  If that does not work, there are other steps to follow.

        First, go to Amazon's Contact Us page.  Then, select "Something Else. "  Next, choose "I need more help. "  In the chat, say "Request a phone call. "  Respond "Yes" when prompted.  Then, select "Connect with a Customer Service Associate. "  Say "Request a phone call" again.  Choose "Ok, I'll enter my phone number" and click on the text to enter your number.  A new window will open, saying "Use our Call Me service. "  Your number should autofill, but if not, make sure to type the correct one and click "Call me now. "

        It might take a few tries to get the chatbot to offer a callback, but persistence pays off.  Amazon sometimes changes this process, so the steps might vary slightly.  But the general idea remains the same.  It is possible to speak to a real person, even if Amazon makes it seem impossible.

        The process might seem complicated, but it is doable.  It is a bit of a hassle, but it is worth it to speak to a real person.  It is important to remember that Amazon's goal is to keep customers within their automated systems.  But with a bit of effort, it is possible to break through and get the help needed.

Getting Through to Amazon's Customer Service

Actions