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Consumers Raise Their Voices: A Record‑Breaking Year of Complaints
Massachusetts, USAMonday, March 2, 2026
The Attorney General’s office recorded an unprecedented wave of complaints from Bay State residents last year, marking the highest volume ever.
- Consumer Hotline Calls: 47,000+
- Formal Complaints Filed: 24,000+
These figures surpass the previous year’s numbers of roughly 41,000 calls and 23,000 complaints.
Key Complaint Categories
| Category | Last Year | Current Year |
|---|---|---|
| Health‑care Services | 47,000+ calls | 47,000+ calls |
| Landlord‑Tenant Issues | — | +30% surge |
The sharp rise in landlord‑tenant complaints is attributed to recent legal updates that seal eviction records, cap broker fees, and new guidelines issued by the Attorney General.
Financial Impact
- Direct Compensation Secured: Over $11 million
- Court Rulings & Settlements: >$187 million, including a $165 million judgment against insurance companies that misled policyholders.
Consumer Advocacy Highlights
During National Consumer Protection Week, the AG’s annual Consumer Advocacy Report underscored:
- The agency’s role in fighting hidden fees
- Protecting civil rights across the state
Looking Ahead
Statewide events will educate residents on legal protections and strategies to avoid scams, building on this year’s momentum.
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